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Do you Avoid Difficult Conversations at Work?
You’re not alone. I’ve designed this guide to equip you with scripts and coaching strategies to help you approach hard conversations at work with clarity, confidence and empathy, all without losing your nerves.
What’s inside?
𖦹 9 real-world scripts for feedback, conflict, pushing back, and more
𖦹 Simple coaching frameworks to prepare and speak with empathy
𖦹 Quick prep checklist to boost your confidence in 10 minutes and many more tools!
Prepare with confidence, speak with empathy, and lead with integrity. Even in the toughest moments.
Struggling to find the right words for a difficult conversations?
This guide gives you ready-to-use scripts for 9 of the most common and challenging workplace conversations, including:
- Giving feedback to a peer or senior leader
- Telling someone their work isn’t meeting expectations
- Asking for a promotion or raise
- Confronting passive-aggressive or uncooperative behaviour
- Saying no or pushing back
- Leaving a job without burning bridges
- Admitting a costly mistake and proposing a fix
- Speaking with an intimidating senior leader
- Handling a sensitive issue with care
Along with the scripts, you’ll also get tools to prepare your conversation.
1️⃣ Step-by-Step Planning List
Follow a simple checklist to organise your thoughts and boost your confidence before any conversation.
2️⃣ Coaching Reflection Prompts
Receive prompts to help you understand your emotions, clarify your intentions, and approach conversations with empathy and clarity.
3️⃣ Fillable Script Template
Create your own conversation script using the proven SBI Model (Situation–Behaviour–Impact), making preparation quicker, easier, and more structured.
I’m Jean Balfour.
I’m a Master Certified Coach and a trusted partner to senior leaders navigating the emotional and psychological challenges of leadership.
At the heart of my approach is the Fulfilled Leader Model, which aligns clarity, grounded confidence, centred calm, relational connection, intentional growth, and deep satisfaction to lead with resilience, authenticity, and purpose.
Using evidence-based coaching grounded in psychology, neuroscience and real-world leadership, I work with senior leaders to move through anxiety, burnout, difficult workplace relationships, and career transitions so they can lead with clarity, confidence, and calm.
But more than that, my coaching is deeply human, empathetic, and safe. My clients emerge more fulfilled, and I hope to work with you to find your fulfilment.